Shipping Policy

Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email serves as confirmation that your order has been received in our system and your credit card has been authorized for the purchase. After we receive your order, we will begin the process of verifying that the item is in stock and ready for immediate shipment. If your item is backordered or unavailable, we will contact you via email to ask whether you’d like to retain your order or cancel it for a full refund. If your item(s) are in stock and ready for immediate shipment, we will process the payment and proceed with preparing the order for shipment.

Once the item ships, your shipping details and tracking information will be sent to you via email, assuming the item is in stock!

The shipping processing time may vary by brand due to differences in the freight carriers each brand prefers to use.

When Will My Order Arrive?

Once your order is shipped, it typically arrives within 6 to 10 business days. The majority of our shipments are delivered via third-party freight carriers (18-wheeler). If your order includes an item that requires freight shipping, you will be contacted to arrange a curbside delivery time.

Please allow 24-72 hours for us to confirm and process your order before it is dispatched for shipment.

If you have any further questions about your shipping details or need additional information, feel free to contact our support team at support@kingdomplayground.com or by phone at (386) 516-4516.

Order Shipment

If your order is in stock and we successfully process the charges to your credit card, your order will be shipped within five business days from the date of purchase. Once the order leaves the warehouse, we will send you tracking information within 24 hours to the email address provided at checkout. If you have not received tracking details within six business days of your order, feel free to contact us at support@kingdomplayground.com for an update.

No Shipping Outside the USA

We do not ship outside the United States. However, some exceptions apply—if our website allows you to check out and enter a shipping address outside of the U.S., you will receive your order. Certain products, in particular, are available for shipping to Canada.

Changing Address

If your order has already been processed or shipped, and you need to change the delivery address, we will do our best to accommodate the change. Please note that address changes may cause delays. Any additional charges incurred from our freight companies due to the change in address will be the responsibility of the customer. No exceptions will be made.

Shipping Times

Please be aware that all shipping times are estimates and should not be interpreted as guaranteed delivery times. We make every effort to notify vendors about new orders to ensure they are shipped out as quickly as possible. However, if a customer chooses to cancel an order due to delayed shipping beyond the estimated time frame, the customer will be responsible for all related shipping charges, fees, warehouse storage costs, and any other associated expenses. Any customer filing a chargeback due to shipping delays will be held criminally liable for theft. No exceptions will be made.

By using this site, you agree to these terms of use. If you do not agree, please refrain from using the site.